Shipping & Return policies

ginette-lab.com ships domestically and internationally

DOMESTIC SHIPPING

ginette-lab.com ships with FEDEX. We cannot ship to APO/FPO or P.O boxes. Shipping to Puerto Rico and Hawai is available but will be subject to special pricing. Please contact us at service@ginette-lab.com.

Because our jewelry is made of 14k gold please kindly note that we require a signature upon deliveryso make sure you will be home to sign for your package.

Enter your State and Zip code and an estimate will appear with different shipping options. Just click on your preferred option and then click on the Update Total button and the shipping cost will be added to your Total.

FEDEX shipping  
ground $15
2nd day $25
next day $50
INTERNATIONAL SHIPPING

ginette-lab.com offers international shipping through its retail store. Please contact our store by email at jewelrybar@ginette-ny.com or by phone at +1-212-627-3763.

Please note that the recipient is responsible for settling any customs duties and/or taxes levied as a result of importing merchandise into that country with local government authorities or carrier.

Orders are processed within 48 hours of being received pending credit card verification. Orders placed after 2PM will be processed the next business day (this excludes Saturdays, Sundays and Holidays). ginette-lab.com will contact you with a follow-up email should we need additional identification for credit card verification.

Because every piece of jewelry on ginette-lab.com is custom made you have to be a little bit patient while we make it to your specifications. You can find the turnaround time for each piece in the product description. Do not forget to add shipping time based on your selection at check out and you will have the total estimated turnaround time.

Should you need to receive your order by a specific day and time please email us at service@ginette-lab.com. Additional fees may apply.

RETURNS/EXCHANGES

Because all the pieces offered on ginette-lab.com are personalized and made to your specifications they are FINAL sale and non-returnable nor exchangeable.